Ordering & Shipping

Online Ordering
Our online ordering system is safe, secure and easy to use. Near each item you'll find a quantity box and an "Add to Cart" button. Enter your quantity and click the add to cart button. You will then be taken to your cart where you may view your items, continue shopping or checkout. To remove an item from your shopping cart, simply place a zero in the quantity box and Re-calculate. When checking out, fill out your shipping and payment information, double check your order and then click the submit button. Fast...Safe...Simple & Secure.

Phone Orders
We are a home-based business and we answer your phone call at the office in our home, we ask that you call between the hours of 6:00 pm and 9:00 pm CST Monday through Friday, and on Saturday 9:00 am to 12:00 pm CST. We are closed on Sunday. Please have item numbers and credit card information ready. We are closed on major holidays. 
Special Orders/Requests 
For those that wish to purchase more items than what is available to purchase online.  You can contact us directly via email or by phone. 
Email:  sales@bigfootcarvingtools.com
Phone:  (479) 321-1650

Method of Payment
We accept VISA, MasterCard, Discover, American Express, PayPal, cashiers checks, money orders and personal checks in US funds.

Price Changes
Prices are subject to change without notice but only if higher costs are assessed on us. We stay in contact with our vendors in order to be as current as possible. Unexpected changes do happen but usually we are able to maintain most of our prices.

All in stock items are shipped the day after your order is received. You can expect the fastest shipping available. Exceptions are when we attend wood carving shows and seminars in which case we may be away from our office for a few days. We ship orders by United States Postal Service (USPS) Priority Mail 2 or 3 day delivery. Cost is determined by the order size and weight.

We make every effort to keep all items listed in stock, however, sometimes we may have a short period where an item is not in stock. Items not in stock generally take approximately 2 weeks from the date we receive your order. If there is going to be a delay, we will keep you informed. 

Shipping within the United States:
Shipping within the USA is based on the total weight the order. Each item is calculated and the total weight of the order appears in the shopping cart. The shopping cart then determines the actual shipping cost you will be charged based on USPS Postal Rates.

Alaska, Hawaii, and Canada Shipments: 
(Actual Cost, Best Way) Contact us for actual shipping cost. Extra options are available for additional amounts. All shipping will be handled by Bigfoot Carving Tools selected carriers.

International Shipments: 
(Actual Cost, Best Way) Contact us for actual shipping cost. Extra options are available for additional amounts. 

Our Guarantee
Bigfoot Carving Tools offers only the finest quality woodcarving tools and supplies. Everything you buy is backed by a 30-day guarantee. If you are not completely satisfied with your purchase, we'll gladly exchange your item or refund your purchase amount, whichever you prefer. Return item(s) within 30 days of original invoice date in New Condition along with a copy of your invoice. Buyer pays all return shipping fees. No returns after 30 days after delivery. No returns for on sale or consignment items. Item must be undamaged with all materials or items included in a resalable condition. Our warranty may be superseded by the manufacturer warranty and return policies.

Sales Tax
The Arkansas State Sales Tax is applied to orders shipped within Arkansas.